X-ray fluorescence: Customer testimonials
We have owned a Rigaku ZSX100e for five years at Alcoa Mt. Holly. The system has given very good service along with the personnel at Rigaku which have been very professional, friendly, supportive and helpful in all aspects of services requested. Applications and Services have been very timely and responsive to our needs to keep our system on line which has helped us to meet the needs of our internal and external customers at Alcoa Mt. Holly.
Leonard Lanier
Alcoa Mt. Holly
Of the 5 instruments we 'auditioned', only the Rigaku had the element detection capabilities we needed. Our machine paid for itself in the first 2 years. Training and operation are simple and easily demonstrated. We frequently work with complex 'unknown' samples—the EZ scan feature has been invaluable for us. The versatility for accomodating odd-shaped samples is outstanding.
Bruce K Zoitos
Unifrax
Niagara Falls, N.Y
My company utilizes XRF analysis using Rigaku's ZSX mini II. We have been extremely pleased with the user-friendly software and the exceptionally helpful technical support team; so pleased, in fact that we recently purchased our second unit. On the few occasions when we have experienced technical difficulties, Rigaku's friendly and knowledgeable technical support team has worked diligently and in a timely manner to help us fix the problem either over the phone or by service call visit. From sale to service, the staff at Rigaku is top notch.
Stephanie Green
Pounding Mill Quarry Corporation
Bluefield, Virginia
We're sold on Rigaku. We have purchased two Rigaku XRFs. The instrument is the core our lab. We can not afford downtime or inaccurate data. The applications department at Rigaku is very knowledgeable and helpful when developing and updating curves. The service department is quick to respond to our service needs and very competent. Their user classes are also very good.
Susan Grierson
Gulf Chemical & Metallurgical
Corporation
Freeport, TX
I have found the Rigaku XRF staff to be remarkably concerned about the function of the ZSX in my lab, as well as extremely responsive to my needs. On issues as simple as the location of a certain function in the software and as complex as the inevitable hardware problem, the staff is very willing to work with me. I fully expected to receive a lower level of support from Rigaku when my service contract expired. I am pleased that this didn't happen; they have responded to my questions and helped with every situation that has arisen. One XRF staff member, Al Martin, has even solved problems for me via telephone in airports between flights. I truly appreciate this quality of service.
Nancy J. McMillan, Ph.D., AOJN
Department of Geological Sciences Dept.
New Mexico State University